Alert

COVID-19 Updates

*Vaccine availability and appointments* | Visitor and mask policies | Additional COVID-19 resources.

Please be aware that mask-wearing is required at all UNC Health facilities.

Self Pay or Uninsured Patients

Patients who do not carry insurance coverage, who are unable to provide UNC Lenoir Health Care with adequate filing information, or who wish to file their own insurance claims must either pay UNC Lenoir Health Care in full at the time they receive services or make satisfactory alternative payment arrangements. Examples of self-filing are motor vehicles accidents or personal injury claims.

A minimum of $100.00 is requested at time of service from all self pay patients.

Payment Options

When a service, or any portion of the service, is not covered under your insurance policy, you are responsible for paying the bill or any balance due.

Payment in full is expected, however, UNC Lenoir Health Care understands that certain circumstances occasionally may make it difficult to pay your bills in full; therefore, extended payment plans may be arranged through the Patient Accounting Office.

UNC Lenoir Health Care offers these payment options:

  • Cash
  • Check/Money Order
  • Automatic Draft
  • Debit Cards
  • Credit Cards: Visa, Master Card, American Express and Discover

Apply for Financial Assistance

You can conveniently apply for UNC Health financial assistance through your existing My UNC Chart account or a new one you create. My UNC Chart is our secure, online patient portal where you can apply for financial assistance, submit your supporting documents, and more.

Apply by Fax or Mail

Submit your complete financial assistance application and supporting documents:
Mail to:
Attention Financial Assistance
500 Eastowne Drive 2nd Floor
Chapel Hill, NC 27514
Secure fax: (984) 974-6454
Contact Financial Assistance

Speak with a Financial Navigator Monday through Thursday, 8:30 a.m. – 4:30 p.m. and Friday, 8:30 a.m. – 12:30 p.m. For your privacy and security, you will need to provide your account number and other information before we can discuss your account.
(866) 704-5286 (toll-free)
(984) 974-3425