Patient Experience & Concerns
Trust UNC Lenoir Health Care to provide high-quality, patient-centered care to you and your family for a positive patient experience.
Patient Experience Surveys
To gather feedback about our patient care and services, we randomly survey our patients to conduct our patient experience surveys.
We collect patient care experiences at UNC Lenoir Health Care in areas including:
You may be randomly selected to receive a patient experience survey about UNC Lenoir Health Care through mail, text or email. Please respond to the survey to help us continue improving your experience.
Concerns or Complaints
UNC Lenoir Health Care has made a commitment to listen and respond to the needs, concerns, and complaints of our patients and their families.
If you are concerned about the safety and or quality of care received at UNC Lenoir Health Care, please contact Patient Relations at 252-522-7847.
You also may file a grievance with the state's quality improvement organization:
5201 W. Kennedy Blvd., Suite 200
Tampa, Fl 33609
Phone toll free: 844-455-8708
You may also file a grievance with the following:
NC Division of Health Service Regulation
2711 Mail Service Center
Raleigh, NC 27699-2711
Toll Free: 800-624-3004
Or you may file a grievance with our national accreditation organization:
Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrance, IL 60181
Online at www.jointcommission.org, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website. Fax. 630-792-5636
You can request a review of the necessity, appropriateness, and quality of your care at UNC Lenoir Health Care. Call:
Medicare Peer Review Organization
Tricare Regional Review Center