Patient Concerns

UNC Lenoir Health Care has made a commitment to listen and respond to the needs, concerns, and complaints of our patients and their families.

If you are concerned about the safety and or quality of care received at UNC Lenoir Health Care, please contact Patient Relations at 252-522-7847.

You also may file a grievance with the state's quality improvement organization:

KEPRO
5201 W. Kennedy Blvd., Suite 200
Tampa, Fl 33609

Phone toll free: 844-455-8708

You may also file a grievance with the following:

NC Division of Health Service Regulation
2711 Mail Service Center
Raleigh, NC 27699-2711

Toll Free: 800-624-3004

Or you may file a grievance with our national accreditation organization:

Office of Quality and Patient Safety

The Joint Commission 

One Renaissance Blvd.

Oakbrook Terrance, IL 60181.                                                               

Online at www.jointcommission.org, using the “Report a Patient Safety Event” link in the “Action Center” on the home page of the website. Fax. 630-792-5636