Alert

COVID-19 Updates


*Vaccine availability and appointments* | Additional COVID-19 resources.

Please be aware that mask-wearing is required at all UNC Health facilities.

Billing & Financial Assistance

Our Financial Assistance Program helps relieve the financial burden of medically necessary health care services at participating UNC Health entities. The program is available to North Carolina residents with a household income at or below 250% of the Federal Poverty Guideline for your family size.

Visit unchealthcare.org/financial-assistance to learn more.

View Billing and Financial Assistance information

Legacy Billing and Payments

If your account number begins with "L", please pay your bill through UNC Lenoir Bill Pay. If your account number starts with "HAR#", please pay your bill through My UNC Chart.

A New Way to Get Medicaid in North Carolina

Enrollment is now open for North Carolinians on Medicaid to select their plan and primary care provider. Please make sure to sign up for a plan that uses UNC Health and select your UNC primary care family doctor. Learn more about how to sign up by visiting the North Carolina Department of Health & Human Services Medicaid program at https://ncmedicaidplans.gov/learn.

Apply for Financial Assistance

You can conveniently apply for UNC Health financial assistance through your existing My UNC Chart account or a new one you create. My UNC Chart is our secure, online patient portal where you can apply for financial assistance, submit your supporting documents, and more.

Apply by Fax or Mail

Submit your complete financial assistance application and supporting documents:
Mail to:
Attention Financial Assistance
500 Eastowne Drive 2nd Floor
Chapel Hill, NC 27514
Secure fax: (984) 974-6454
Contact Financial Assistance

Speak with a Financial Navigator Monday through Thursday, 8:30 a.m. – 4:30 p.m. and Friday, 8:30 a.m. – 12:30 p.m. For your privacy and security, you will need to provide your account number and other information before we can discuss your account.
(866) 704-5286 (toll-free)
(984) 974-3425

Call our team for more information or assistance:

Medicaid Claims Analysts: 252-522-7093 or 252-522-7116

Commercial Claims Analysts: 252-522-7092 or 252-522-7863

Blue Cross Claims Analysts: 252-522-7013 or 252-522-7084

Medicare Claims Analysts: 252-522-7805 or 252-522-7165

Pay Your Bill Online