Alert

Published on September 17, 2018

9/17/18  This has been updated and expanded.  See below Press Release.

UNC Health Care Extends Free Access Period
to Virtual Care Service for Hurricane Victims

Fees Waived through September 23rd


CHAPEL HILL, N.C.
– Sept. 17, 2018 – In the aftermath of Hurricane Florence and continued challenging conditions across much of the state, UNC Health Care has extended its offer of free access to its virtual care service, UNC Urgent Care 24/7.

 

Free access will be available for persons physically located in the State of North Carolina through Sunday, September 23rd at 11:59 pm.

 

This service from UNC Health Care provides patients with real-time access to physicians via phone, tablet or computer.  

 

To register and create a UNC Urgent Care 24/7 account, patients must visit www.UNCurgentcare247.com or visit the Apple App and Google Play stores to download the app to a smartphone or tablet.  Patients should use the offer code UNCFLORENCE2018 from the website or app.

 

Virtual visit fees were initially waived for hurricane victims Friday – Sunday (September 14-16). Free access has been extended to assist hurricane victims across the state as conditions still limit many residents from traveling, as well as those who are displaced or are located at emergency shelters.

The service offers convenient and around-the-clock care from anywhere in North Carolina for non-emergency medical issues.

 

Appropriate conditions for the service include: allergies, coughs, fever, headaches, nausea, insect bites, pink eye, sore throat, rash, vomiting and more.  

 

“Last week, we said this was a way for UNC Health Care to serve North Carolinians during Hurricane Florence,” explained Dr. Bill Roper, CEO of UNC Health Care. “Post-storm, we recognize a continuing need for this delivery of health care service for non-acute conditions.  We hope this will provide some degree of relief to folks who may not be able to leave their homes or access their usual providers.” 

 

How does it work?

 

During virtual visits, a physician connects with patients by phone or Internet through a private and secure connection. The physician can diagnose problems, recommend treatment and prescribe medications when appropriate (excluding opioids and other controlled substances). Patients with true emergencies, including chest pain, should still go to a hospital emergency department.  Please note that patients should use the offer code UNCFLORENCE2018 from the website or app to receive a consultation free of charge during the extended period.

 

The program is offered through MDLIVE, the nation’s leading provider of virtual medicine services and software.

 

To watch a video about UNC Urgent Care 24/7, click here. For more information, including frequently asked questions, click here or call 888-909-9681.

About UNC Health Care

UNC Health Care is an integrated health care system comprised of UNC Hospitals and its provider network, UNC Faculty Physicians, UNC Physicians Network, the clinical patient care programs of the UNC School of Medicine. Additional hospital entities and health care systems include UNC REX Healthcare, Chatham Hospital, Johnston Health, Pardee Hospital, Caldwell Memorial, Nash Health Care, Wayne Memorial, UNC Lenoir Health Care and UNC Rockingham Health Care.

 

# # # #

 

Hurricane Florence victims in North Carolina can access medical care around-the-clock


CHAPEL HILL, N.C.
– Sept. 13, 2018 – In order to ensure care for patients in North Carolina during Hurricane Florence, UNC Health Care announced today that it will waive fees associated with its virtual care service, UNC Urgent Care 24/7. This service from UNC Health Care provides patients with real-time access to physicians via phone, tablet or computer. 

 Virtual visit fees for the service will be waived for care beginning at 12:00 a.m. Friday, September 14th through 11:59 p.m. Sunday, September 16th. Patients must be physically located in North Carolina during their virtual visit as required by medical licensing regulations.

 The service typically costs $49 or less per visit, depending on patients’ insurance. It offers simple, convenient and around-the-clock care from anywhere in North Carolina for non-emergency medical issues. Appropriate conditions include allergies, coughs, fever, headaches, nausea, insect bites, pink eye, sore throat, rash, vomiting and more. 

 “As we said when this service launched, the virtual technology fits with our mission of providing care to all North Carolinians at any time,” explained Dr. Bill Roper, CEO of UNC Health Care. “We believe waiving fees for UNC Urgent Care 24/7 is a concrete way for our health care system to serve North Carolinians during Hurricane Florence.”

 The program is offered through MDLIVE, the nation’s leading provider of virtual medicine services and software.

 

During these virtual visits, a physician connects with patients by phone or Internet through a private and secure connection. The physician can diagnose problems, recommend treatment and prescribe medications when appropriate (excluding opioids and other controlled substances). Patients with true emergencies, including chest pain, should still go to a hospital emergency department.

 

To register and create a UNC Urgent Care 24/7 account, visit uncurgentcare247.com or visit the Apple App and Google Play stores to download the app to a smartphone or tablet.  Patients should use the offer code UNCFLORENCE2018 from the website or app.

 

To watch a video about UNC Urgent Care 24/7, click here. For more information, including frequently asked questions, click here or call 888-909-9681.

 

About UNC Health Care

UNC Health Care is an integrated health care system comprised of UNC Hospitals and its provider network, UNC Faculty Physicians, UNC Physicians Network, the clinical patient care programs of the UNC School of Medicine. Additional hospital entities and health care systems include UNC REX Healthcare, Chatham Hospital, Johnston Health, Pardee Hospital, Caldwell Memorial, Nash Health Care, Wayne Memorial, UNC Lenoir Health Care and UNC Rockingham Health Care.

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