UNC Lenoir’s Response to COVID-19
March 30, 2020
While the threat of COVID-19 is so high, we have implemented several ways to check on your loved one during this time of visitor restriction.
The quickest and most efficient way for you to visit your loved one would be on your hand held device. Instructions on how to use your phone, computer, Ipad, or other device to connect with your loved one are available. Please know that we have public WiFi at the hospital that can be used through FaceTime on Apple Devices or Google Duo on Android Devices. Other ways to use hand held devices to communicate are mentioned on the attached document.
Cheer Cards are available on the hospital website and can be used to send a message to a patient in the hospital. You may access the Cheer Card option at this link. Cheer cards are delivered to patients daily, usually in the late afternoon.
Patient Relations is also an option for a patient update. If needed, you may contact them Monday - Friday from 8:30 to 5:00 p.m. to assist you. A patient representative will go to your loved one's room and check on them, give them a message for you and call you back with an update on your patient's condition. Please know that the patient representative will call you back as soon as possible but this could take some time. This service may be reach by calling 252-522-7847 or 252-522-7135.
Hours of Operation Changed to Protect Patients and Staff
The Main Entrance will be open:
Monday - Friday 8 AM - 6 PM
Saturday - 8:30 AM - 6 PM
Sunday - 12 Noon - 6 PM
The Emergency Department entrance continues to be open at all times.
Visitor Restrictions Prohibit Visitation Except In Certain Cases
For the health and safety of our patients and staff, the following VISITOR RESTRICTIONS are now in effect:
1. DO NOT VISIT if you have any of the following symptoms: fever, cough or shortness of breath
2. No visitors under the age of 18
3. No other visitors except:
• Adult inpatients requiring a caregiver essential to patient’s care OR pediatric inpatients are allowed one visitor.
• Inpatients during discharge instructions.
• One visitor per patient during labor, delivery and post-partum.
• One visitor per patient during visit to emergency department.
• One visitor per patient during surgery.
• One visitor per outpatient requiring special assistance.
• PEDIATRIC PATIENTS are permitted two parent/guardian visitors.
4. Other special restrictions may apply.
All visitors must wash their hands or use hand sanitizer when entering
and exiting patient areas. Personal masks will not be provided except under certain conditions for patient safety. All visitors are subject to screening at designated entry points.
ALL VISITORS MUST CHECK IN AT VISITORS DESK PRIOR TO ENTERING FACILITY
One companion is permitted to accompany each ADULT EMERGENCY ROOM patient. The companion may accompany the patient to the treatment room and remain for a short period but must return to the waiting area for the remainder of the visit unless there are extenuating circumstances.
Two parents/guardians are permitted to accompany each PEDIATRIC EMERGENCY ROOM patient. Both parents/guardians may accompany the patient to the treatment area and remain for a brief period but ONE parent/guardian must return to the waiting area for the remainder of the visit unless there are extenuating circumstances.
No Visitors Under The Age Of 18.
UNC Lenoir Health Care Adapting Care To Meet COVID-19 Patient Needs
KINSTON, NC – March 23, 2020 – Due to the spread of coronavirus / COVID-19 in North Carolina, UNC Lenoir Health Care announced today, in an effort to prevent patient and staff exposure to the spreading coronavirus, it is no longer permitting visitors to the inpatient areas until further notice. In addition, the number of entrances at the hospital will be limited. Any visitors under 18 years old are still not allowed and visitors older than 65, pregnant or are immunocompromised are strongly encourage to not visit.
Exceptions to the restrictions are in place, however, one visitor each will be allowed for pediatric patients’ laboring mothers, companions of an Emergency Department patient and as deemed appropriate by our Chief Nursing Officer. The number of visitors for end-of-life situations will be determined on a case-by-case basis.
The health system’s previously enacted restrictions limited patients to one visitor each during the duration of their stay and made visitors subject to a health screening at any chosen time
A statement on UNC health’s website explains the decision to further restrict tis visitor policies.
These restrictions have been put in place to protect everyone’s safety. The best scientific data and expertise inform us that “social distancing” is an essential element in successful efforts to contain the spread of COVID-19. We must do our part to support these guidelines and remain a good community partner. We also encourage you to use electronic communication for “virtual visitation,” such as FaceTime and Skype, in place of in-person visitation wherever possible. We appreciate your understanding at this time.
In addition to sharing its new visitor policies, the hospital is asking the community for donations of important medical supplies, as the systems prepare to help more COVID-19 patients. N95 masks, surgical masks and nasal swabs are the items of the highest priority.
The community is reminded to practice appropriate social distancing, wash hands frequently, contact your primary care provider if you develop respiratory symptoms or call the UNC health Line at 1-888-850-2684.
Information on COVID-19 (the Coronavirus) may be found at www.unclenoir.org. Changes in hospital operations may be found on our Facebook page.